Zuma99 takes the protection of your personal information seriously. This page clearly explains how we collect, use, store, and protect your data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Our platform is built on a foundation of trust. Here is how we ensure the personal information of every zuma99 member stays safe and protected at all times.
All data transmitted between your device and zuma99's servers is protected using 256-bit SSL/TLS encryption. This means every piece of information you enter — from passwords to payment details — cannot be intercepted or read by any unauthorised party.
Member personal data is stored on servers protected by multi-layered firewalls and active intrusion detection systems (IDS). Both physical and digital access to the database is restricted to authorized personnel only, and all access is logged for security audit purposes.
Zuma99 supports two-factor authentication (2FA) for all member accounts. In addition to your password, you can enable verification via OTP code sent to your registered mobile number, making your account significantly harder to access by unauthorised parties.
Zuma99 has never and will never sell, rent, or share your personal information with advertisers, marketers, or any third party for commercial purposes without your explicit consent. Your data belongs to you — we are only its custodian.
Our privacy policy is fully designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect your right to access, correct, and delete your personal data, as well as the right to withdraw consent at any time.
In the event of any security incident that may involve your data, zuma99 is committed to notifying affected members within a reasonable timeframe. We will also take immediate action to contain the incident and prevent further harm to your personal data.
Every decision concerning zuma99 member personal data is guided by seven core principles that form the foundation of our platform's trust.
We clearly explain why data is collected and how it is used. There are no hidden agendas in how we manage your data.
Collected data is used solely for the stated purposes — nothing more, nothing less. We do not use your data for any other purpose without your consent.
We only collect information that is strictly necessary to provide our services to you. No excess data is collected beyond what is needed.
You have the right to update and correct your personal information at any time via account settings or by contacting our support team.
Personal data is not retained longer than necessary. Once the purpose is fulfilled or an account is terminated, data is deleted according to a set schedule.
All data is protected against unauthorised access, loss, destruction, or accidental disclosure through appropriate technical and organisational measures.
Zuma99 is fully accountable for compliance with all these data protection principles and is prepared to demonstrate such compliance to the relevant authorities.
By using the zuma99 platform, you agree to this Privacy Policy. We encourage you to read this document in full to understand your rights completely.
When you register and use the zuma99 platform, we collect several categories of information to enable us to provide you with a secure, efficient, and high-quality service. We do not collect any information beyond what is required for platform operations.
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Mandatory (KYC) |
| Contact Information | Mobile phone number, email address | Mandatory |
| Financial Information | Bank account number, bank name, e-wallet | Mandatory (Payment) |
| Technical Data | IP address, device type, web browser, OS | Automatic |
| Usage Data | Wagering history, activity logs, game preferences | Automatic |
| Communications | Support chat records, emails, feedback | When relevant |
All financial information, such as bank account numbers, is used solely for processing deposits and withdrawals. We do not store full credit card information — any card transactions are processed directly by PCI-DSS certified payment processors.
The personal data you provide to zuma99 is used for the following purposes, all of which are directly related to the delivery and improvement of our services:
Zuma99 does not use your personal data for third-party advertising or commercial profiling without your explicit consent. Any marketing communications we send are based on the preferences you have set in your account.
Your privacy is an absolute priority for zuma99. We will not disclose your personal information to third parties except in the following limited circumstances:
In all of the above circumstances, we only share data that is strictly necessary and ensure that recipient parties comply with data protection standards equivalent to or higher than our own.
The zuma99 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform. Here are the types of cookies we use:
You can control and manage cookie settings through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some sections of the zuma99 platform.
Zuma99 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account termination, we retain required data for a minimum period of five years to fulfil legal obligations and financial regulatory compliance.
Once the retention period expires or upon receipt of a valid deletion request from you, your personal data will be securely deleted using methods that ensure the data cannot be recovered. Certain records may need to be retained for a longer period if legal proceedings are ongoing.
As a data subject under Malaysia's PDPA 2010, you have the following rights, which you may exercise at any time by contacting the zuma99 support team:
All data rights requests will be processed within 30 business days of receipt. We may require identity verification before processing your request to ensure the security of your data.
While zuma99 takes all reasonable steps to protect your data, account security is a shared responsibility. Here are the best practices we recommend to all members:
Phishing Alert: zuma99 will never ask for your password, PIN, or OTP code via email, SMS, or chat. If you receive any such communication, do not respond and report it to our support team immediately at [email protected].
Zuma99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to members via in-platform notifications or email to the registered address at least seven days before the changes take effect.
The latest version of this Privacy Policy is always available on this page with a clear update date. We encourage you to review this page periodically. Continued use of the zuma99 platform after any changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer by email at [email protected]. We are committed to addressing every inquiry seriously and within the stipulated timeframe.
This Privacy Policy was last updated on January 2026 and is effective for all zuma99 members in Malaysia. For more information about your rights, please refer to Terms and Conditions our or the Responsible Gaming.
The most frequently asked questions from members regarding personal data protection and privacy on the zuma99 platform.
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